REFUND POLICY
OH NO! Having trouble with the size, color or just a change of heart? No worries! We totally understand! We accept full returns on ready to ship items that is UNUSED, NON WASHED AND TAGGED ITEMS (in their original condition) within 14 calendar days of receiving your order(shipping cost are non refundable). MADE TO ORDER ITEMS ARE FINAL SALE. If there is a sizing problem we can gladly work with you on EXCHANGING for a different size.
Please be advised customer will be responsible for return shipping cost. ALL MARKDOWN ITEMS WILL BE FINAL AND NON-REFUNDABLE
After the 14 day policy we unfortunately cannot offer you a refund on your purchase. Please email us to initiate the return of your purchase. Once the return is approved, your refund will be processed. (PROCESSING TIMES VARY WITH BANKS PLEASE CONTACT YOUR BANK IF YOU DO NOT RECEIVE YOUR REFUND WITHIN 5 BUSINESS DAYS)
Payments
We are currently accepting all major credit cards.
SALES
Unfortunately we do not offer price adjustments on purchases during our flash sales and holiday promotions(VIP 10% coupons and Rep codes cannot be combined with these discounts).
CHANGE OR CANCEL ORDER?
YES, WE MOST DEFINETLY CAN WORK WITH YOU ON THAT! Cancellations and changes must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to change or cancel your order.
CONTACT US AT: contact@sanraeboutique.com